Overview

• Our return policy lasts 14 days from the date of delivery.

• After 14 days, unfortunately, we cannot offer a refund or exchange.

• Only unused, unworn, and undamaged items in their original packaging are eligible for return.

 Non-Returnable Items

Due to hygiene, safety, and customization reasons, the following items cannot be returned:

• Custom-made or personalized products

• Items that have been worn, used, or altered

• Intimate wear or BDSM gear that comes into direct contact with skin

• Gift cards or downloadable digital products

• Sale or promotional items

Return Eligibility

To complete your return:

• A receipt or proof of purchase is required.

• The product must be in its original, unused condition with tags and packaging intact.

• Returns must be pre-approved by our support team.

• Please do not send products back without confirmation.

Refunds

Once your returned item is received and inspected:

• You will receive an email notifying you of the approval or rejection of your refund.

• If approved, the refund will be processed to your original method of payment within 7–14 business days.

Late or Missing Refunds

If your refund is delayed:

1. Check your bank or payment provider.

2. Contact your credit card company (some delays may occur).

3. Then contact your bank, as it may take a few days for posting.

4. Still no refund? Contact us at info@greenmanleathergear.com

Exchanges

We only replace items if they are defective or damaged upon delivery.
To request an exchange for the same item, please email us first at info@greenmanleathergear.com for return authorization.

Gifts

If the item was marked as a gift during purchase and sent directly to you:

• You’ll receive a gift credit for the return value.

• Once the return is received, a gift certificate will be issued to you.

If the order was not marked as a gift, the refund will be sent to the original purchaser.

Need Help?

For questions regarding returns or refunds, please contact:
📧 info@greenmanleathergear.com
We’re here to assist you with any concerns you may have.